Returns & Refunds
We want you to love how your bed feels. If something isn’t right, you have 30 days from the delivery date to request a return.
Return window
30 calendar days from the date your order is delivered, as shown by the carrier’s tracking record.
Condition required
Items must be unwashed, unused, and returned in their original packaging with all included pieces. Bedding that has been laundered or slept on cannot be resold and is not eligible for return, except where the item arrived damaged or defective.
How to start a return
- Email support@bedtime365.com with your order number and the reason for the return.
- We reply within 1 business day with a return authorization and the correct return address.
- Ship the item back within 14 days of receiving the authorization.
Please do not ship anything back before you receive a return authorization. Packages sent without one cannot be processed.
Who pays return shipping
- Damaged, defective, or wrong item sent: we pay. We email you a prepaid return label, or we replace the item with no return required.
- Changed your mind, wrong size ordered, or no longer needed: you pay return shipping. The original outbound shipping cost is not refunded.
Restocking fees
We do not charge restocking fees.
Refund timing
Once we receive and inspect your return, we approve or decline it within 2 business days and email you the outcome. Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take an additional 3 to 10 business days to post the credit to your statement.
Exchanges
The fastest way to exchange for a different size or color is to return the original item for a refund and place a new order.
Damaged or defective on arrival
Email support@bedtime365.com within 30 days of delivery with your order number and photos of the item and packaging. We will replace it or refund it in full, including shipping. You do not need to return a damaged item unless we specifically ask you to.
Order cancellations
Email us as soon as possible. If the order has not yet shipped, we cancel it and refund you in full. If it has already shipped, treat it as a standard return.
Items that cannot be returned
Gift cards and clearance items marked “Final Sale” on the product page. Final Sale status is always stated clearly on the product page before you buy.
Contact
Bedtime365
Lavon 7, Lavon 2011800, Israel
Phone: +1 (203) 780-0393
Email: support@bedtime365.com
Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET